Timestamps
| Intro | 00:00:00 - 00:00:22 |
| Agent 1 on live call | 00:00:23 - 00:02:05 |
| Agent 2 on live call | 00:02:06 - 00:03:34 |
| Agent 3 on live call | 00:03:35 - 00:04:27 |